Posted by: Mohamed Elashri on: November 10, 2008
ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the ’service wrap’, and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. This focus is a major factor in [...]
Posted by: Mohamed Elashri on: September 14, 2008
The Elevator Pitch “The “entryway” to your business”
It’s how you and your colleagues describe your organizational goals and the services you offer.
What is an Elevator Pitch?
An elevator pitch is a concise, carefully planned, well-practiced description of your company that you can comfortably deliver in the time it would take to ride a few floors in [...]
Posted by: Mohamed Elashri on: February 17, 2008
Most organizations have developed unique and describable cultures. These cultures are reflected in numerous factors, including, but not limited to:
Shared values, norms, beliefs, and expectations
Policies and procedures
View of authority relationships
Work ethic and work hours.
The structure of the performing organization often constrains the availability of resources in a spectrum from functional to projectized, with a variety [...]
